FAQ - Casa Concetto


Where is your Showroom
  • Our showroom is located at 152 Ubi Avenue 4, Singapore 408826.
What are your operating hours?
  • We are open every day,
  • Monday - Thursday: 11am to 8pm
  • Friday - Sunday & public holidays: from 10 am to 9 pm


Where can I find more information on your products, such as dimensions and material?
  • You can find details about our products, like sizes and materials, in our e-catalogue. We can also customize them to your preferences.
Can this item be customized?
  • Yes, our products can be customized in terms of color, material, and size. Contact us for more details.


How fast can my delivery be?
  • Our expert craftsmen require around 2 months to create your unique piece.
What are your delivery and installation charges?
  • At Casa Concetto, we offer free delivery and installation!
Can I change my delivery date/timing?
  • Of course, kindly provide your invoice number, and our customer service team will assist you.
Any warranty?
  • We offer warranties for our sofas:
    • Frame Structure: 10 Years Warranty
    • Mechanism, Motor: 5 Years Warranty
    • Leather, Fabric: 3 Years Warranty
    There is a defect in my product
    • Please provide your invoice number, and our customer service team will attend to you within 2-3 working days.


    What payment mode do you accept?
    • E-Wallets: PayNow, ShopeePay, GCash, GrabPay, Alipay, OVO, ShopBack, PayID
    • Online Banking: FPX, UnionBank, Instapay, Pesonet, Danamon, BCA, BNI, BRI, BSI, PermataBank, Mandiri, CIMB Niaga
    • Buy Now, Pay Later (BNPL): PayLater by Grab, Atome, Billease, Redivo, Akulaku
    • Credit Cards: Mastercard, Visa, Google Pay, Apple Pay, American Express, Maestro, JCB, UnionPay, Discover, PayPal, Diners Club International
    • Over-the-Counter Payments: Palawan Pawnshop, Bayad, ECPay, Cebuana, Alfamart.

      General Information

      Can this item be customized?
      • For customization advice, please check with our Customer Service Team during your visit to our showroom.
      I would like to purchase in bulk.
      • For bulk orders, please contact us and we'll assist you.
      Do you provide any styling advice for my home?
      • Our Customer Experience Team at the showroom will be happy to advise you on styling while you feel the actual product.
      Will you dispose of my existing furniture?
      • We don't provide furniture disposal services, but we can advise on the best disposal method for your residence. If needed, we can move your old furniture to the corridor for a fee.
      Where is your furniture from?
      • Our Casa Concetto Bespoke designs are directly imported from Italy.